GENERAL CONDITIONS AND CANCELLATION POLICY

The booking  conditions and cancellation policy are shown on this page, and they are valid for direct and online bookings, where it is requested specifically to read.

Therefore, we consider that they have been read and accepted at the moment the request is sent.

An ulterior request to this page is also inserted, with a specific link, in our email confirmation.

The booking can only be considered confirmed after receiving our email and once the deposit requested is paid.

The email request and the confirmation are of contract value according to the Italian Legislation and are to be held as a commitment by who and for who requests the booking, including those underage.

BOOKING CONDITIONS

  • It is compulsory to book the evening prior to each activity.
  • The indicated prices are per person in a group or per day with a personal guide.
  • A supplement will be added if the minimum number of participants is not reached for group bookings.
  • If weather conditions change, schedules and itineraries may be subject to variations.
  • The Guides reserve the right to change the itinerary if there are any unexpected problems.

DEPOSIT

The bookings are valid only when the deposit of 30% of the total amount has been paid, as written in the confirmation email, or as by accordance taken by the two sides.

BALANCE

The balance must be paid in the morning prior to leaving.

WITHDRAWAL/CANCELLATION

The booking is placed for a specific date. In the case that the activity must be cancelled due to bad weather, safety problems or other extenuating circumstances, it will be possible to change the booking to another date in accordance with the Guides. Otherwise, the deposit will not be returned.

This page contains the booking and cancellation conditions, valid both for direct bookings and for online bookings from the site, where it is specifically requested to read them.

Therefore, they are considered read and accepted when the request is sent.

A further reference to this page is also inserted, with a specific link, in our confirmation email.

The reservation is to be considered confirmed only after our written communication and after the payment of the requested deposit.

The request and confirmation e-mails have the value of a contract according to Italian legislation and are to be considered binding for those who make the reservation and for all the other subjects mentioned in the same, including minors.

BOOKING CONDITIONS

For each of our outings, booking is mandatory and must take place by the evening before the start of the activity.

The costs indicated are per person for group outings and per day for the private guide.

For group outings, in case of failure to reach the minimum number, a supplement will be applied.

Timetables and itineraries may vary according to weather conditions.

The Guides reserve the right to modify the planned itinerary due to any accessibility problems.

DEPOSIT

Unless otherwise specified, reservations are considered confirmed only following the payment of a deposit equal to 30% of the total amount, according to the methods indicated in our confirmation email, or according to agreements between the parties.

BALANCE

The balance of the amount due must be paid by the morning before departure.

CANCELLATION/CANCELLATION

The reservation is made for a specific date. In the event that the activity has to be canceled due to bad weather, safety problems or other causes of force majeure, it will be possible to use the reservation for another date to be decided by mutual agreement. Otherwise, the deposit will be returned. No refund for cancellation within 24 hours.